Accepting These Terms
By booking a service, signing a project agreement, or entering a maintenance retainer with Your Local Tech Guy (Oranjestad, Aruba), you agree to these Terms of Service. These terms govern all repair, web design, automation, and maintenance work we perform.
If you have a separate written agreement with us, that agreement takes precedence over these terms where they conflict.
Scope of Services
Our services include:
- Computer repair — laptops and desktop PCs only. We do not service tablets or mobile phones.
- Website design & development — building, designing, and deploying websites and landing pages.
- Automation & setup — configuring tools, workflows, and business systems.
- Maintenance retainer — ongoing monitoring, updates, and support (see §4).
Services are performed by us or under our direct supervision. We will communicate clearly before starting any work and will not undertake tasks outside the agreed scope without your approval.
Outside Our Scope
Unless explicitly agreed in writing, we do not:
- Manage, store, or process your customer's personal data
- Act as your hosting provider or domain registrar
- Provide legal, accounting, or compliance advice
- Guarantee outcomes dependent on third-party services (payment processors, social media platforms, etc.)
- Service tablets, phones, printers, or non-PC devices
What Maintenance Covers
- Uptime monitoring (daily automated checks)
- Security patches & CMS/plugin updates
- SSL certificate monitoring
- Bug fixes for issues we introduced
- Minor content updates (under 30 min/month)
- Monthly security scan summary
- Major redesigns or new features
- Your hosting or domain costs
- Third-party service outages
- Content strategy or copywriting
- Managing your customer data
- Issues caused by your own changes
Payment Terms
Accepted payment: Cash and bank transfer only. We do not accept card payments.
One-off projects: Invoiced upon completion of the agreed deliverable, or at each agreed milestone for larger projects. Payment is due within 7 days of invoice.
Monthly retainer: Billed at the start of each calendar month. Payment is due within 7 days of invoice.
Late payment: Services may be paused if payment is more than 14 days overdue. A late fee of 5% per month may apply to outstanding balances.
Deposits: For projects over fl 500, a 50% deposit may be required before work begins.
Ending the Retainer
Either party may cancel a maintenance retainer with 30 days' written notice via email to localtechguy.aua@gmail.com.
The current billing month is non-refundable. We will continue providing service until the end of the notice period.
Upon cancellation, we will provide you with access to all deliverables and files produced during the engagement, contingent on all outstanding invoices being settled.
Ownership of Work
Once final payment is received, all custom code, designs, and assets created specifically for your project become your property.
We retain the right to display the work in our portfolio unless you request otherwise in writing before the project begins.
Third-party tools, libraries, fonts, and platforms used in the work remain subject to their own licenses — ownership of those elements cannot be transferred.
How We Handle Your Data
During setup, troubleshooting, or maintenance, we may access your systems, accounts, or files. This access is governed as follows:
- Temporary: Access is limited to the duration of the active work session only.
- Purpose-limited: We access only what is necessary to complete the agreed task.
- Non-retentive: No copies of your business data, client data, or files are stored on our systems after the work session ends.
- Controller vs processor: You are the data controller for any personal data in your systems. We act as a data processor only during active work sessions and only on your instruction.
Your GDPR/data compliance is your responsibility. We do not advise on data protection law. If your business handles personal data, you are responsible for ensuring your own compliance with applicable regulations.
Repair Warranty
Every hardware repair includes a 30-day labor warranty. If the same issue returns within 30 days of the repair, we will fix it at no additional charge.
The warranty does not cover:
- New damage or issues unrelated to the original repair
- Physical damage, liquid damage, or misuse after the repair
- Parts that fail due to manufacturer defect (parts are subject to their own warranties)
- Software issues arising after an OS reinstall if the client modified the system
Limitation of Liability
Our total liability to you in connection with any services provided is limited to the total amount you paid us in the three calendar months immediately preceding the claim.
We are not liable for:
- Loss of data (always back up your data before bringing in a device)
- Business interruption, lost revenue, or indirect losses
- Outages or failures of third-party services (hosting, DNS, payment processors, etc.)
- Issues caused by changes you made to your systems after we completed our work
Jurisdiction
These terms are governed by the laws of Aruba. Any disputes that cannot be resolved between the parties will be subject to the jurisdiction of the courts of Aruba.
For any questions about these terms, contact localtechguy.aua@gmail.com or call (297) 563-9903.